Contact and support
Support is handled on the Corenexis desk, which is where your account already lives. A ticket there has a number, a history, and an answer from the team that owns the product.
Raise a support ticket
The fastest route for anything to do with your account, your plan, or a page not behaving. You get a ticket number and can follow it.
Open the support deskReport a problem with a prompt
A prompt that no longer produces what the page shows, a wrong model or ratio, or an image that does not match its prompt. Say which prompt and what you got instead.
Report it on the deskAccount and sign-in
Your name, address and picture are held by your Corenexis account and are changed there. Everything you have saved here follows that account.
Manage your accountBefore you write in
If a prompt did not produce what the page shows, check the three fields on it first: the model it was tested on, the aspect ratio it expects, and whether it needs a photo of your own. A prompt run on a different model, at a different ratio, or without its reference photo is a different prompt, and most reports come down to one of those.
What to include
The address of the page, the model you used, the ratio you set, and what you got instead of what the page shows. That is usually enough to reproduce it without a second exchange.
Business and licensing
Questions about using prompts commercially, about the plans, or about anything contractual go to the same desk. Say which of those it is in the subject and it will be routed.