Fathom

What Fathom does

Fathom joins scheduled calls on Zoom, Google Meet and Microsoft Teams, records and transcribes them, and produces summaries with action items and timestamped highlights. During a meeting you can mark a moment with one click and come back to that clip afterwards, which is faster than writing notes. Summaries can be pushed into a customer relationship management system, with call content mapped to the right record, and teams can search across the full library of recordings. Its free tier is unusually generous for the category, covering unlimited recording and transcription for individuals. It suits sales teams, customer success, recruiters and anyone who needs a reliable record of calls. The limitations are visibility and language nuance: a bot appears in the meeting, which some participants object to, transcription accuracy varies with accents and crosstalk, and the more valuable team and integration features sit behind paid tiers.

How to use it

Sign up at fathom.video with your work Google or Microsoft account and connect your calendar; the assistant then joins scheduled meetings automatically, which is the setting to check first, because auto-join is convenient for internal calls and awkward for confidential ones. Configure which meeting types it joins rather than turning it on globally. During a call, use the highlight button when something matters, since those marks drive the useful parts of the summary. Afterwards, review the action items before sharing, as attribution of who agreed to what is sometimes wrong. Connect your customer relationship system if you work in sales, because pushing call notes to records automatically is where most of the time saving comes from. Two practical points: tell participants they are being recorded and handle objections to the bot before the call, and check summary templates, since the default emphasis may not match how your team runs meetings.

Best for

• sales calls
• customer interviews
• meeting records
• CRM note entry
• team call libraries

Strengths and limitations